We know an integral part of every OEM (Original Equipment Manufacturer) and distributor business is the management of warranty claims from distributors, dealers and customers. Therefore it’s no surprise that, a robust end-to-end warranty management software solution is essential in today’s competitive market place.
Once seen as an expense, warranty management is now the focus of many organisations to deliver a source of cost competitiveness. Smart companies have learnt that a unified approach increases overall product quality, driving down claims and operational costs, while increasing customer satisfaction and cost recovery from suppliers.
The core challenges in the market include declining product prices eroding profit margins; product complexity increasing the number of potential problems with the product, the constant rise in customer expectations and the decrease in product lifecycles. In addition, the warranty management process is often spread across disparate silos creating expensive inefficiencies in the management and analysis of warranty costs.
Central warranty portal for distributors, dealers and customers
Following paper trails, checking claims, and ensuring the validity of parts, labour, and pricing is a very long, tedious task that is both expensive and extremely time-consuming. Smart Warranty Module enables you to design, implement and manage complex warranty rules and processes, with minimal administrative effort, including:
- Claim entry
- Claim payment
- Parts returns
- OEM returns management.
Our central warranty portal presents the customer with a series of information capture requirements to record all claim details and costs. The portal provides immediate feedback on the likelihood of claim success and financial payment complete with a summary dashboard. The portal also supports engineering change requirements, primary failure analysis and financial driven costs.
Why Smart Warranty?
Operationally, this means intelligent warranty management to automate, integrate and share data with all involved.
Business benefits:
- Improve service billing accuracy, reduce claim and processing errors
- Increase revenues with business intelligence and quick easy analysis of data
- Reduce warranty claims cycle time
- Increase customer satisfaction
- Enhance competitive advantage
Get in touch on 01295 701 810 or contact us to find out how the Smart Warranty Module can help your business.
