Provide your customers with the ability to independently access specifically tailored content. The Customer Web Portal allows customers to create new service calls, add sales orders, capture meter readings or review reporting information such as outstanding calls and SLA’s.
Together (with Zafire) we have formulated a solution that will deliver on every front."
1000sof customers experience enhanced service through instant access to real-time data
|Fully interactive call management process providing improved customer experience|
|Reduction of incoming reactive calls to the service desk|
|Effective and efficient call management|
|Customer web access - data entry for calls, meter billing etc.|
|Branded to customer's corporate requirements|
|Secure log-in through user names and passwords|
|Real-time customer access to information through reporting dashboards|