Improved productivity, reduced planning and travel time using the Smart Route Optimisation Module.
Using this module will improve customer service by delivering more accurate visit times by calculating an accurate estimated time of arrival and automatically allocating jobs to available engineers with the correct skills to complete the work.
Empowering planners to focus more time on meeting customer needs by allowing them to manage the schedule creation, strengthening their role as they have more time to manage the process accurately. Manage fuel costs and time with our flexible Route Optimisation algorithm, including extensive user-configurable criteria. By comparing planned activities against mobile data, you can gain greater visibility to engineer compliance, allowing planners to be more pro-active.
Be more confident of conforming to SLAs, by understanding the travel times between visits with greater visibility. Have the ability to create more realistic plans by controlling the engineer’s day better, you can be confident they will achieve it in the timeframe given. By shortening the planning cycle you can plan quicker, start later resulting in customers being able to book jobs later, again improving service.
Improve duty of care by providing feedback on employee performance, and ensuring that staff do not work excessive hours.
By comparing planned activities against mobile data, you can gain greater visibility to engineer compliance, allowing planners to be more pro-active.
|Shortening the planning cycle, result in later cut of time for planned job|
|Using routing to improve SLA compliance|
|Route Optimisation delivers more accurate customer visit times|
|Empower planners to focus more on customers service|
|Holistic view of service engineer work directives to customer service teams in real-time|
|Produce more challenging but realistic plans for engineer increases capacity|
|New generation of scheduling and route planning web based leading edge technology|
|Compare planned activities against mobile data, gain greater visibility to engineer compliance|
|Automatically allocates jobs to available engineers with the correct skill sets|
|Engineer optimisation based on multiple criteria such as location, travel time, skills, parts and SLAs|