Ensure that all calls are efficiently and effectively managed from the moment they are created to the time they are completed. Our Service Desk Management module improves both customer experience and resource efficiency by streamlining all contact with the company.
Zafire understand what our business needs and respond well to the challenges we put their way. This can only be achieved by knowing their customers’ industry very well ” - Unipart
10%reduction in incoming service calls
Benefits
 | Manage all communications between your client and your business |
| Minimised call handling costs |
| Reduction of errors |
| Improved customer experience |
Features
 | Call handling and allocation |
 | Multiple incident types with bespoke process flows |
| Manual call entry or links to remote web based customer access |
 | Customer validation and call entry control |
 | Configurable status changes |
| Authorisations |
| Links to all other Smart modules |
Screenshots
Our interfaces have been designed to be as Smart and intuitive as our software. Take a look here:
Our interfaces have been designed to be as Smart and intuitive as our software. Take a look here: - See more at: https://www.zafire.com/smart/en/smart/service-desk/#sthash.hDK1GEaV.dpuf
