Zafire is delighted to announce the introduction of its Engineer and Task Optimisation module to the Smart™ family of business process management solutions.
This offering provides you with the tools you need to automatically optimise your workforce and workloads, based on your own rules. Scalable from tens to many thousands of engineers, it allows you to reduce costs and risks, increase efficiencies, and deliver improved customer service.
- Proven return on investment
- Reduce your CO2 footprint and your businesses impact on the environment
- Calculate the most cost efficient engineer routes
- Maximise your engineer time on site and minimise travel time and distance
- Maximise workload potential by identifying increased capacity throughout the day
- Quickly identify potential SLA failure
- Retain customer goodwill and gain a competitive advantage
- Let the system carry out your complex optimisation calculations, thus removing risk of human error
- Reduce reliance on employee geographical and operational knowledge
Smart’s Engineer and Task Optimisation module at a glance:
- Complex optimisation rules at the touch of a button
- Suggested results before you commit to accept
- Easy re-optimisation to cope with short notice absenteeism
- Dynamic views of job completion versus time, allowing you to identify extra capacity and potential SLA failure
- Full graphical view of engineer routes
- Conditional optimisation including: location, SLA, job prioritisation, job duration, engineer skill set, engineer security clearance and parts availability
- Links with existing tracking capabilities
For more information how Smart’s optimisation module can help you call one of the team on +44(0)1295 701810
