Making its debut at SME 2013 is Zafire’s Smart 8.0, the latest generation of fully scalable business process management software for the service management industry.
With its updated user interface and new modular configuration Smart 8.0 delivers enhanced efficiency for users, business critical information for managers and improved service levels for their customers.
Smart 8.0 now covers nine key business areas and is supplied as standard with pre-defined and customisable business processes for fast, trouble-free implementation with the ability to adapt to fit exactly to your business needs.
As the only browser-independent fully hosted service management solution available Smart 8.0 gives a full back office solution plus a complete mobility solution for field work forces that is compatible across all mobile platforms for smart phones, tablets and rugged devices.
New to the suite is the Customer Relationship Management module, enabling seamless integration of the sales process with other areas of the business. It also offers management of multiple sales processes for different product/service sets, delivering the flexibility you need.
The Call Management module has also been enhanced with the introduction of resource optimisation and tracking, with routines that automate the optimum allocation of jobs to available resources based on a wide range of criteria – including priority, location, required skills/qualifications, parts required and current status.
Additional enhancements include warranty management, business process management, mobile tracking and business analytics.
Watch this space for further information in the run-up to the show, and please don’t forget to visit stand SM320 between 14th and 16th May – for more information on the show click here.
We look forward to seeing you there.
