Reduce incoming service calls and call duration times by 10% whilst improving your customer experience.

Wouldn’t it be EASIER if you could…

• Instantly access all the information needed to raise jobs and log calls within seconds.
• Manage all communications between your customers and your business with a single data source.
• Reduce call handling costs and errors through dynamic screens and data feeds.
• Manage by exception with SLA performance and escalation data at your fingertips.
• Efficiently and effectively manage calls from the moment they are created to the time they are completed.

The challenge is HOW!

At Zafire we develop intelligent, scalable, flexible and powerful business solutions whilst our people deliver an exceptional, customer-focused service.

Our Smart Service Desk Management module is no exception, improving your customer’s experience, enhancing resource efficiency and reducing operational costs.

Contact the team today and find out more.