Visitors to Service Management Expo 2013 will be able to see the latest generation of Smart 8.0 Service Management software on the Zafire stand (SM320).
Featuring a new modular configuration, Smart 8.0 now covers all the key business areas you need to provide comprehensive integration between back office and field-based processes, including mobility solutions. Business intelligence functionality has also been enhanced to provide greater visibility of key information. All of the modules are fully customisable to fit each user’s business needs.
Efficient use of resources is the key to maintaining profitability. The new automated resource optimisation and tracking routines in the Service Desk Management Module facilitate optimum allocation of jobs based on a wide range of criteria, ensuring that available resources are used to optimum effect.
This functionality is further enhanced through the Resource & Planning Management module, providing ‘drag and drop’ graphical tools for straightforward resource planning and skills management. It includes integration with Google maps, and the ability to incorporate telematics for additional information on vehicle locations and routing.
For users with mobile workforces, SmartMobile is the ideal companion. Available on all mobile platforms it provides a completely configurable and integrated mobile workforce management solution, empowering field engineers to achieve considerably more while on site. The result is increased productivity, a better service for the end customer and improved compliance with SLAs.
New to the Smart 8.0 family is the Customer Relationship Management module, which boosts sales management capabilities through a complete end-to-end process from sales to service delivery. Delivering full integration between sales process and service operation, it ensures that key information such as contract details, incidents and quotes are instantly visible to sales staff to provide a more structured sales process.
Management strategy is also underpinned with additional analytical tools, enabling all critical business information to be reviewed and analysed in one place. Instant visibility of performance statistics, with traffic light SLA indicators, helps to improve financial forecasts and maximise sales opportunities.
These are just some of the exciting new features that have been introduced to Smart 8.0. To find out more, visit stand SM320 at SME 2013, or contact us direct.
