…reduce administrative overheads and claim resolution time by over 90% whilst increasing utilisation of consumables and assets.
Managed print service (MPS) providers are tasked to optimise and manage their customer’s document output to meet contractual objectives, such as driving down costs, improving efficiency and productivity, or reducing the customers IT support workload.
Providers also take primary responsibility for meeting their customer’s office printing needs, including the printing equipment, the supplies, the service and the overall management of the printer fleet.
MPS providers need to utilise information gathered in the course of tracking printer usage to make and recommend to the customer the adjustments needed not only to ensure fleet efficiency, but also to meet changing user needs. In most cases the information gathering is manual and gathered via disparate silos within the provider’s organisation creating expensive inefficiencies in the management and delivery of MPS.
When it comes to MPS most providers are focused on the delivery of four business drivers:
- Cost savings
- Sustainability—both environmentally and fiscally
- Security, governance and compliance
- Automating paper-based processes
Smart delivers against these business drivers and provides the flexibility for MPS providers to automatically manage its entire print fleet regardless of the Managed Print Software manufacturer. MPS providers can in real-time define, configure and implement actions derived from MPS Software ‘triggers’ to the tasking of a field engineer. Smart highlights areas for improvement and allows the MPS provider to respond to those identified requirements for change immediately, reducing costs and improving customer satisfaction.
Real results
A UK based professional ICT solution provider manages a substantial printer fleet; each alert received was processed manually, from the correlation of printer meter readings to processing orders for consumables. The alert volume was complicated by customers contacting its help desk to report printer alerts, therefore placing additional strain on administrators and creating a backlog of actions.
Smart enabled the professional ICT solution provider to manage alerts automatically, clear the backlog, create a clear audit trail, deliver continuous improvement and reduce administrative overheads and claim resolution time by over 90% whilst increasing utilisation of consumables and assets.
To find out more contact Andy Welsh on +44 (0) 1295 701 810 or complete our simple on-line form to request a call back.
