M2M technology is not a new concept, in fact a vast number of service based organisations have adopted M2M technology, and have done so for some time.
So why is it then, that a large portion of service based organisations still prioritise ‘remote service’ as a key strategic business driver?
According to the ‘Aberdeen Group Analyst Insight report’, only a third of serviceable equipment in the field is connected for the purpose of asset management. Therefore, service providers still face the challenges of lack of remote connectivity with assets in the field, hindering their ability to resolve issues or ensuring that customers can remain productive with assets that ‘do not fail’. The key is being able to change quickly and the need to reduce costs to remain profitable.
We know the technology is there to provide the data but is the intelligence there to capture, analyse and communicate what’s relevant and important in a timely fashion?
In our experience, increasing operational efficiency, profitability and competitive advantage for the service providers whilst improving SLA performance and adding value for the customer, requires intelligent data – simply put – faster resolution time and less downtime.
Smarts’ Machine 2 Machine (M2M) functionality provides an end-to-end service capability. Service Providers and organisations can monitor and trigger actions on assets in the field remotely to join up the whole field service process. System intelligence automatically prioritises data output from any asset type and sensor, instantly distinguishing between action alerts and information only.
Key benefits include:
- Reduced cost with full product lifecycle management capabilities
- Real-time diagnosis from any asset and sensor creates more serviceable equipment
- Operational efficiency gains through Predictive Preventative Maintenance
- System intelligence automatically prioritises data output
- Instantly distinguishes between action alerts and information only
The unparalleled breadth of scope and depth of functionality, coupled with the extensive workflow management and customisation opportunities available enable our clients to realise the benefits of a solution that exactly fit their business processes rather than changing business processes to fit a solution.
