In the complex world of Service Management, you have to be smart to run a well-oiled, profitable machine – right? ‘Complex’ is the key word here, as complex will mean something different to each individual organisation – which means there isn’t a ‘one size fits all’ when it comes to being smart.
Let’s say you’re a service centre handling thousands of repairs everyday – being ‘smart’ could be minimising call handling times or reducing errors at point of entry. When you’re managing volume, it’s probably fair to say that every minute saved helps to add to that all important bottom line. You may even be interested in the service history and being able to automatically identify, based on the fault, what route it takes in your business – ‘bin it’ or ‘fix it’.
“When you’re managing volume, it’s probably fair to say that every minute saved helps to add to that all important bottom line.”
Or, you could be a service provider with a large team of field engineers servicing thousands of assets all over the country, all over the world for that matter. Engineer optimisation and tracking or web-based mobile applications to truly connect your field workforce with your control centre, may be important to you. If everyone is working off a single set of real time data to enable accurate efficient working whilst providing up to minute business intelligence – surely that’s got to be smart?
Is it smart to think that faster resolution times and less downtime would be beneficial to service providers with a hugely varied portfolio of assets to manage? If so, the ability to monitor and trigger actions on assets in the field remotely, use system intelligence to automatically prioritise data output from any asset type and sensor, and instantly distinguish between action alerts and information only might be helpful to reduce cost and improve operational efficiency gains.
Believe it or not, there is an intelligent service management solution with the inherent agility and flexibility to enable you to do all of the above and a whole lot more.
Zafire’s Smart solution allows you to adapt quickly to business change and meet the exact needs of your organisation. Specific processes can be applied in the system in minutes allowing you to plan, monitor, understand and respond to provide the tailored solutions your clients and customers demand – all without compromising efficiency, quality, and productivity.
Whatever your core business, Smart 8.3 delivers an end-to-end, all-in-one integrated solution that works across your entire service organisation keeping you in complete control.
