Wideroe Ground Handling (WGH) was part of Norway’s largest business takeover last year, taking over all activity at 14 stations in Norway from SAS Ground Handling.
WGH, now Norway’s largest ground service provider, offers a complete range of services to handle passengers, flights, cargo and mail at 41 airports throughout Norway.
WGH operations range from four employees, two daily departures and a single customer to 250 employees, 130 daily departures and numerous customers. More or less the same services are delivered, albeit on varying scales, but operations take place in different Nordic climates. Keeping in mind that cost efficiency means competitiveness, WGH needs to think differently and work ‘smarter’. It continuously strives to improve processes, without compromising its high level of safety and quality.
This requires working tools that can handle different needs and optimise processes. When looking for a provider of a new 
ground handling system the list of specifications was long. Not only must the IT solution help WGH automate processes and improve operational efficiency, but it also had to assure service level agreement commitments, business intelligence reporting and accurate billing. It was also important that the new system could differentiate between front and back office tasks and needs.
WGH chose Zafire based on its many next-generation solutions and flexible products. Zafire also proved to be the most innovative provider, developing solid mobile solutions. The partnership starts with the rollout of Zafire’s FirstRamp, a unique end-to-end solution that supports every aspect of ground operations and can provide important efficiency gains while assuring data collection, allowing WGH to become an even more competitive provider in the Norwegian handling market.
For further information on our Aviation Software Solutions please ‘get in touch‘ or contact Shantee Gya on +44 (0) 1295 701 810.
