Read the full article here
Chris Beling, commercial director, Zafire, discusses product developments and the company’s future plans.
What did you launch at Passenger Terminal Expo (PTE)?
We have the latest release of FirstBag being deployed across our network. In fact, one of our clients recently reported a 75% reduction in mishandled bags as a direct result of using the product. FirstBag Version 4 has gone live in Australia and has a number of revolutionary new features. We’re focusing on interline bag improvement, vehicle tracking and process improvements, so there is a lot going on in the bag world.
We also launched the iFirstBag system, which is a tracking device that links in to FirstBag. It is a little black box that passengers can put into their bag and enables them to track their bag anywhere in the world. It is very new technology using the triangulation of GSM rather than GPS signals. In the world of free information, enabling passengers to have some idea about where their bags are provides them with comfort and some control. It is part of our longer-term plan aimed at giving the passenger much more information about their bags – when they’ve been checked in, when they’ve been loaded – and giving them that whole tracking experience.
