{"id":899,"date":"2013-07-17T09:32:36","date_gmt":"2013-07-17T09:32:36","guid":{"rendered":"https:\/\/www.zafire.com\/smart\/en\/?p=899"},"modified":"2014-02-27T14:10:42","modified_gmt":"2014-02-27T14:10:42","slug":"reduce-incoming-service-calls-by-10","status":"publish","type":"post","link":"https:\/\/www.zafire.com\/smart\/reduce-incoming-service-calls-by-10\/","title":{"rendered":"Reduce incoming service calls by 10%"},"content":{"rendered":"<h1>Reduce incoming service calls\u00a0and call duration times\u00a0by 10% whilst improving your customer experience.<\/h1>\n<p><strong><a title=\"Click To Read More On Smart Service Desk Management Software\" href=\"https:\/\/www.zafire.com\/smart\/smart\/service-desk\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright size-full wp-image-908\" title=\"Service Desk Management - Unipart Quote\" alt=\"Service Desk Management - Unipart Quote\" src=\"https:\/\/www.zafire.com\/smart\/wp-content\/uploads\/sites\/2\/2013\/07\/Service-Desk.jpg\" width=\"180\" height=\"280\" \/><\/a>Wouldn&#8217;t it be EASIER if you could&#8230;<\/strong><\/p>\n<ul>\n<li>Instantly access all the information needed to raise jobs and log calls within seconds.<\/li>\n<li>Manage all communications between your customers and your business with a single data source.<\/li>\n<li>Reduce call handling costs and errors through dynamic screens and data feeds.<\/li>\n<li>Manage by exception with SLA performance and escalation data at your fingertips.<\/li>\n<li>Efficiently and effectively manage calls from the moment they are created to the time they are completed.<\/li>\n<\/ul>\n<p><strong>The challenge is HOW!<\/strong><\/p>\n<p>At Zafire we develop intelligent, scalable, flexible and powerful business solutions whilst our people deliver an exceptional, customer-focused service.<\/p>\n<p>Our Smart <a title=\"Service Desk Management Software\" href=\"https:\/\/www.zafire.com\/smart\/smart\/service-desk\/\">Service Desk Management<\/a> module is no exception, improving your customer&#8217;s experience, enhancing resource efficiency and reducing operational costs.<\/p>\n<p><strong>Contact the team today and <a title=\"Contact the Zafire team today!\" href=\"https:\/\/www.zafire.com\/smart\/contact-us\/\">find out more<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reduce incoming service calls\u00a0and call duration times\u00a0by 10% whilst improving your customer experience. Wouldn&#8217;t it be EASIER if you could&#8230; Instantly access all the information needed to raise jobs and log calls within seconds. Manage all communications between your customers and your business with a single data source. Reduce call handling costs and errors through [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[11],"class_list":["post-899","post","type-post","status-publish","format-standard","hentry","category-news","tag-service-desk-management"],"_links":{"self":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts\/899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/comments?post=899"}],"version-history":[{"count":5,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts\/899\/revisions"}],"predecessor-version":[{"id":1075,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts\/899\/revisions\/1075"}],"wp:attachment":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/media?parent=899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/categories?post=899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/tags?post=899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}