![\"Website-image---sme2014\"](\"https:\/\/www.zafire.com\/smart\/wp-content\/uploads\/sites\/2\/2014\/07\/Website-image-sme2014.gif\")
<\/a><\/p>\nPeter Duffield, Head of Sales for Zafire reflects back on the event, \u2018there were several key themes evident throughout the majority of the conversations we had. These included the ability to manage the complexities of service management organisation<\/a>, the need to deliver customer delight without breaking the bank and the increasing importance of \u2018field service\u2019 operations<\/a> as a revenue generating business function.\u2019<\/p>\n The first clear critical message that came across, and what appeared an essential requirement for all organisations regardless of size or operation, is providing field service engineers with the information, technology and underlying\u00a0process to raise orders and generate sales on the \u2018fly\u2019 \u2013 creating a revenue generating business function.<\/p>\n Being able to adapt quickly to business change and meet the \u2018exact needs of an organisation\u2019 was an essential requirement voiced by most people we spoke to.\u00a0 Fed up with rigid fixed systems that can\u2019t accommodate specific requirements and forced to change business processes, people we spoke to want technology to support and compliment the processes they have already identified as essential to their business and don\u2019t want to change to fit the technology.<\/p>\n The idea that \u2018delighting customers\u2019 is merely a phrase the marketing department came up with for their latest campaign is a thing of the past.\u00a0 Service Management companies realise there is a real commercial benefit in monitoring and improving customer service across the board.\u00a0 From the face-to-face interaction with the field workforce and the telephone conversation with the \u2018Service Desk\u2019<\/a> through to quality and timeliness \u2013 doing this better \u2013 provides a real competitive advantage.<\/p>\n Whatever your core business, Smart 8.3 delivers an end-to-end, flexible, all-in-one integrated solution that works across your entire service organisation keeping you in complete control.<\/p>\n For the first time ever, this year\u2019s Service Management Expo was held at Excel in London.\u00a0 It joined a plethora of other events at Excel that week making it one of the largest exhibitions we\u2019ve attended in recent years. On day one, it would be fair to say that the team were a little nervous.\u00a0 […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[10,11,20,19],"class_list":["post-1175","post","type-post","status-publish","format-standard","hentry","category-news","tag-field-workforce-software","tag-service-desk-management","tag-service-management-expo","tag-service-management-software"],"_links":{"self":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts\/1175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/comments?post=1175"}],"version-history":[{"count":10,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts\/1175\/revisions"}],"predecessor-version":[{"id":1187,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/posts\/1175\/revisions\/1187"}],"wp:attachment":[{"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/media?parent=1175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/categories?post=1175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zafire.com\/smart\/wp-json\/wp\/v2\/tags?post=1175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Peter concluded by saying, \u2018the team worked extremely hard over the duration of the show and we returned back to Banbury with a list of high quality contacts and business opportunities.\u2019<\/h3>\n
Expanding on the themes identified<\/strong><\/h4>\n
1)\u00a0\u00a0\u00a0\u00a0 Generating revenue \u2018in the field\u2019.<\/h4>\n
2)\u00a0\u00a0\u00a0\u00a0 Inherent agility and system flexibility to meet specific business needs.<\/h4>\n
3)\u00a0\u00a0\u00a0\u00a0 Delighting customers – more than a fluffy marketing phrase.<\/h4>\n
Get in touch on +44 (0) 1295 701 810 or contact the team <\/a>\u00a0to find out how we can help your \u00a0organisation.<\/strong><\/h4>\n","protected":false},"excerpt":{"rendered":"