When you invest in our software, we invest in your team, your business and your future. You’re in safe hands!
Open communication channels, regular review meetings and feedback forums are a standard part of our offering. As part of the Zafire community, you can take advantage of our 24/7 support team with every opportunity to feed into our continuous development programmes.
The Zafire support team is often the first point of contact for our customers and we constantly strive to offer industry leading levels of service. Our knowledgeable customer focused team deal with all incoming requests urgently to ensure that you experience minimal disruption to your day-to-day operations.
We achieve this by providing a single point of contact for quality support.
Our goal is to exceed expectations and maintain exceptional customer satisfaction levels. We do achieve this through:
• Efficient communication processes
• Offering support through multiple service level channels
• Shortening our service response time levels
• Making online solutions available through our website
• Increasing our “first contact” resolution rate
Through our Support Portal on the Zafire Website and our customer focused user group meetings we regularly update our customers with new functionality and ideas to constantly improve our support service.