{"id":3924,"date":"2022-11-29T12:58:43","date_gmt":"2022-11-29T12:58:43","guid":{"rendered":"https:\/\/www.zafire.com\/aviation\/?p=3924"},"modified":"2023-04-27T22:22:34","modified_gmt":"2023-04-27T21:22:34","slug":"visionary-wideroe-ground-handling-ramping-up-customer-service-and-sla-compliance-with-firstramp-zafires-aircraft-turnaround-solution","status":"publish","type":"post","link":"https:\/\/www.zafire.com\/aviation\/2022\/11\/29\/visionary-wideroe-ground-handling-ramping-up-customer-service-and-sla-compliance-with-firstramp-zafires-aircraft-turnaround-solution\/","title":{"rendered":"Visionary Wider\u00f8e Ground Handling: ramping up customer service and SLA compliance with FirstRamp, Zafire\u2019s aircraft turnaround solution"},"content":{"rendered":"\n
\"The<\/a>
The official logo of Wider\u00f8e Ground Handling.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n

Consistently ahead of the curve when it comes to the latest innovations in ground handling, Wider\u00f8e Ground Handling<\/a><\/strong> is Norway’s largest provider of ground handling services, located at 42 airports. Delivering ground services on behalf of more than 100 airlines, Wider\u00f8e Ground Handling offers a comprehensive range of services to handle passengers, flights, cargo, and mail, with the vision that \u2018a great journey starts on the ground\u2019! Maintaining such an excellent reputation requires continuous improvement as well as future-proofed systems capable of handling the most exacting operational requirements. <\/h3>\n\n\n\n

\"Download<\/a>Client challenge<\/strong><\/p>\n\n\n\n

Wider\u00f8e Ground Handling\u2019s existing systems relied upon intensely manual processes, capturing data with a pen and paper, at worst, or on a spreadsheet at best.  Inaccuracies and inefficiencies were inevitable and commonplace.  A spreadsheet would detail the services to be provided to airlines and\/or aircrafts to fulfil the SLAs and contracts with these customers.  However, services provided were not being captured accurately or time-stamped correctly on the paper printout which meant that SLAs were not being met and Wider\u00f8e Ground Handling was at risk of being fined and\/or incurring a service credit for not delivering on-time service to their customers and compromising their engagement standards.  Additionally, ad hoc <\/em>services, such as heater and towing, were often not being recorded at all which meant that they were not being charged correctly to the customer, resulting in significant revenue lost.  Invoicing customers was also a very manual process, again reliant upon a spreadsheet and subject to human error and inconsistent capture of data with each station filling in spreadsheets \u2018their way\u2019.  <\/p>\n\n\n\n

Wider\u00f8e Ground Handling was understandably keen to automate all processes with one, simple system, and not have to rely upon different, complicated, inefficient, manual systems with data inevitably dispersed and difficult to access quickly. <\/p>\n\n\n\n

Our solution<\/strong><\/p>\n\n\n\n

Zafire\u2019s aircraft turnaround solution, FirstRamp<\/a><\/strong>, equipped Wider\u00f8e Ground Handling with a sequential, tile-based system which meets all their needs exactly.  Back in 2017, it was deployed across 41 stations in just 10 weeks, providing a mobile system which enabled Wider\u00f8e Ground Handling to plan, modify, and capture all services provided to their customers in real time.  Thanks to the deployment of FirstRamp<\/a><\/strong> and the inherent efficiencies of this innovative system, Wider\u00f8e Ground Handling was able to significantly increase the billing of handling charges and  SLA compliance.<\/p>\n\n\n\n

Benefits<\/strong><\/p>\n\n\n\n