Provide your customers with the ability to independently access specifically tailored content. The Customer Web Portal allows customers to create new service tasks, or review reporting information such as critical turnaround information and SLA performance.
We took the decision...because of its feature richness, its ease of maintenance and...that the Zafire team was responsive and customer focused."
1000sof customer experience enhanced service through instant access to real time data
|Fully interactive service management process providing improved customer experience|
|Reduction of incoming service calls to the central team|
|Enhanced service task management efficiency|
|Customer web access - data entry for service tasks|
|Branded to customer's corporate requirements|
|Secure log-in through user name and password entry|
|Real-time customer access to information through reporting dashboards|