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Passenger Status Update App

Zafire’s Passenger Status Update App was launched in 2011 as the world’s first smartphone app connecting passengers with real-time information about their luggage and flight, whether they are in the airport or on the plane.

We understand the current focus and future demands on enhancing the ‘passenger experience’ and the need to improve passenger communication. We also know that mobile apps are key in opening up direct communication channels with passengers.

Our knowledge of the marketplace and business requirements, coupled with our drive to continuously enhance our solutions and embrace cutting edge technology are what keep us at the forefront of the industry.

Once again a phenomenal product was delivered with outstanding support from the Zafire team"
- Qantas

60airlines and 47 airports around the world use our software

Business Benefits

Enhances customer service which helps to improve customer retention and increase ‘frequent flyers’ numbers thereby boosting revenue
A cost effective future-proof solution providing a competitive advantage - there are no implementation or training costs
Seamless integration - no additional resource required as iFirstBag links directly to FirstBag and shares a single data source
Configurable templates so airlines and airports can control the data and format visible to passengers

Passenger Benefits

Utilises technology passengers are confident using - a simple, intuitive mobile app that works across all smartphones
Secure passenger log-in to view live bag status, flight information updates and full flight history details
‘Image Upload’ function allows the passenger to upload a photo of their luggage which is stored for future journeys
On arrival, passengers can check at which carousel they can collect their bags, with an approximate ETA
Passengers can send drop-off address details from the plane, reconnecting bag and owner with minimal inconvenience

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    Zafire specialise in developing and implementing software for the Service Management and Aviation industries. We’ve been at the forefront of our industry for over a decade, providing software solutions to some of the world’s biggest organisations.

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Zafire Limited is registered in England and Wales No. 3968255. Zafire Aviation Software Limited is registered in England and Wales. No. 05577742. VAT No. 284 616774. United Kingdom.