Zafire’s Passenger Status Update App was launched in 2011 as the world’s first smartphone app connecting passengers with real-time information about their luggage and flight, whether they are in the airport or on the plane.
We understand the current focus and future demands on enhancing the ‘passenger experience’ and the need to improve passenger communication. We also know that mobile apps are key in opening up direct communication channels with passengers.
Our knowledge of the marketplace and business requirements, coupled with our drive to continuously enhance our solutions and embrace cutting edge technology are what keep us at the forefront of the industry.
Once again a phenomenal product was delivered with outstanding support from the Zafire team"
- Qantas
60airlines and 47 airports around the world use our software
Business Benefits
 | Enhances customer service which helps to improve customer retention and increase ‘frequent flyers’ numbers thereby boosting revenue |
| A cost effective future-proof solution providing a competitive advantage - there are no implementation or training costs |
| Seamless integration - no additional resource required as iFirstBag links directly to FirstBag and shares a single data source |
| Configurable templates so airlines and airports can control the data and format visible to passengers |
Passenger Benefits
| Utilises technology passengers are confident using - a simple, intuitive mobile app that works across all smartphones |
| Secure passenger log-in to view live bag status, flight information updates and full flight history details |
| ‘Image Upload’ function allows the passenger to upload a photo of their luggage which is stored for future journeys |
| On arrival, passengers can check at which carousel they can collect their bags, with an approximate ETA |
| Passengers can send drop-off address details from the plane, reconnecting bag and owner with minimal inconvenience |