A robust end-to-end OEM warranty management solution, the Smart Warranty Module enables you to manage the whole warranty claims lifecycle and process from claim to payment across your distributor and dealer network. Web based dealer portal and multi-language and currency support for global capabilities.
The centralised Warranty Dealer Portal adds intelligence to the warranty claims management process – automating, integrating and sharing data with all involved while generating business intelligence to drive down costs improve customer satisfaction, increase product quality and reduce revenue leakage due to warranty claims processing costs.
Smart enabled us to remove all paper based claims (90,000 per annum), apply warranty rules automatically, clear our backlog and create a clear audit trail.” - Global agricultural OEM
80%reduction in administrative overheads and claim resolution time
|Improve service billing accuracy, reduce claim and processing errors|
|Increase revenues with business intelligence and quick easy analysis of data|
|Reduce warranty claim cycle time|
|Increase customer satisfaction|
|Enhance competitive advantage|
|End to end process for claims processing & payments, supplier recovery, and parts and OEM returns management|
|Central Warranty Portal for distributors, dealers and customers|
|Complex warranty rules and process management|
|Define warranty claim types with associated key process in real-time|
|Immediate feedback on the likelihood of claim success and financial payment|
|Multi-language and currency support for global capabilities|