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Service Desk Management

Ensure that all calls are efficiently and effectively managed from the moment they are created to the time they are completed. Our Service Desk Management module improves both customer experience and resource efficiency by streamlining all contact with the company.

Zafire understand what our business needs and respond well to the challenges we put their way. This can only be achieved by knowing their customers’ industry very well ” - Unipart

10%reduction in incoming service calls

Benefits

Manage all communications between your client and your business
Minimised call handling costs
Reduction of errors
Improved customer experience

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Features

Call handling and allocation
Multiple incident types with bespoke process flows
Manual call entry or links to remote web based customer access
Customer validation and call entry control
Configurable status changes
Authorisations
Links to all other Smart modules

Screenshots

Our interfaces have been designed to be as Smart and intuitive as our software. Take a look here:
Our interfaces have been designed to be as Smart and intuitive as our software. Take a look here: - See more at: http://www.zafire.com/smart/en/smart/service-desk/#sthash.hDK1GEaV.dpuf


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  • About Zafire

    Zafire specialise in developing and implementing software for the Service Management and Aviation industries. We’ve been at the forefront of our industry for over a decade, providing software solutions to some of the world’s biggest organisations.

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Zafire Limited is registered in England and Wales No. 3968255. Zafire Aviation Software Limited is registered in England and Wales. No. 05577742. VAT No. 874 5890 70. United Kingdom.