Zafire Professional Services
Rigorous ICT Implementation & Operational Planning – Designing the organisation to deliver the designed service, ICT Requirements, quantifying the required resource in terms of skill and capacity. Providing the impetus, techniques and drive to deliver changes through successful managed implementation which includes the Operations as well as the ICT
Strategy Development – Is the strategy aligned to the organisation’s values, its market place and its vision? Are the departmental and service strategies aligned and complimentary? Do improvement and business plans support the delivery of the Strategy?
Business Case Development through Rough Cut Activity Based Costing – Understanding the mountains of cost not molehills and therefore the opportunities for ‘real’ savings. Building a case for change is essential to achieve transformation;
Process understanding, modelling and analysis from the customers’ perspective – What are the activities that add value to the customer? Analysing the process against World Class principles of Right First Time and One Touch Processing.
Customer Insight – design processes from your customers perspective and understanding trends in customer preference and behaviours, such as channel preference.
Change Management and Organisation Development – Supporting the management team in delivering and embedding change to ensure change is adopted and benefits are realised and a legacy of change is retained. Communication to stakeholders and senior management.
Performance & Service Management – Designing services that can be measured, that deliver against customer requirements and strategy and operations can monitor and manage delivery.
Benefits Realisation – Clear success criteria planning and agreement needs to be built into the business case which supports benefits being tracked post implementation.